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Frequently Asked Questions

Q. What is AuctionGirl?

A. AuctionGirl helps sell unwanted items for those who don't have the time, or inclination, to do it for themselves.

So, what do we do? We research (to see how to obtain the best price for your items), list the items on eBay (or other auction sites), photography, liaise with buyers, packing and shipping, customer service, and organise payment settlement.

Or to put it another way. We take the hassle away from you and help to turn your clutter into cash!


Q. Why use AuctionGirl?

A. Because we take the hassle out of selling your stuff and usually get you a higher price than you might have got yourself by using our:

  • Product expertise: We research and write professional listings for your items to make sure they are presented in the best possible light.
     

  • Listing knowledge:  We research the market and find those magic keywords that help to maximise the final sale price.
     

  • Market research: We use powerful software to determine how long your item(s) should be available at auction and even which day of the week and at what time each auction should finish. All of this varies depending on the item.
     

  • Photography & photo hosting: We place your items on eBay with full colour photos, but we know the techniques that will help ensure that the photographs win your items higher bids.
     

  • Worldwide shipping service: We carefully pack and post items worldwide.
     

  • Commission structure: it is in our interest to get you the best possible price because we get paid based on sale price commission.


Q. Can you collect my unwanted goods and what are the charges?

A. Yes we can!

First of all we ask you to complete this short form. Then we'll get back in touch - usually within a day - to discuss your items and arrange to come and let you know which items might sell.

Depending on the size of the items you wish to sell, we will either organise to come and have a look at them or actually collect them from you in advance of the sale taking place.


Q. What does AuctionGirl do with each item?

A. Broadly speaking, the following steps are followed:

1. Once you have sent us a list of what you have to sell, we will research each item and determine if we think we will be able to sell them for you. It will be at this point that you will advise us if you are looking to achieve a minimum price for each item.

2. Research and compose a professional description for the items. The research involves using sophisticated software to help identify the best length of time to promote your item through auction and even the best time and day of the week to have each auction complete. It can take up to 10 days to prepare the listings. We determine an auction starting price by researching your items on eBay that are similar, that have previously sold well. This gives us an idea of what you might expect to sell your item for.

3. We present the items with as many photographs as necessary and photographed in a manner which will attract more auction bids.

4. Initiate the auctions to end at an optimised time slot.

5. Answer potential buyer's questions during the auction period.

6. Communicate with the successful buyer. Once the auctions are closed, we'll send you an update with prices achieved, and then we'll be doing the hard work of chasing the buyers for payment and making sure they receive the items. They have a week to pay and another week to return goods if not satisfied.

7. Pack and ship the items.

8. Handle returns or complaints.



Q. Can I watch my items being auctioned?

A. Yes, but please remember that much of the bidding happens at the last minute on eBay, so if you do happen to decide to watch the auctions then please don't be disheartened if it looks as though everything is going for a small amount at the beginning.

 

Q. What happens if my item doesn't sell?

A. If your item doesn't sell we'll automatically relist it twice and then give you the option of having it relisted again after that. It's common for items to receive no bids on one occasion and then several on the next. We know how to re-optimise listings and sometimes apparently small tweaks can have a dramatic outcome.  Many items will sell on the third occasion for good money and there may be no particular reason why it didn't succeed in selling previously.

Ultimately if the item doesn't sell then we'll arrange to get it back to you. Or sometimes people might opt to donate it to charity. The choice is always yours.


Q. When Will I Get Paid?

A. Most auctions run between 7-10 days. Once the items are paid for, shipped & received by the buyer and we have received feedback so we know that the buyer is happy, we then pay your share direct into your bank account or send you a cheque.

Depending on how items are paid for and how quickly the payments are made after the auction closes will determine how quickly you'll get your money. It could be as long as 2-3 weeks after your auction closes and we've received feedback before you receive payment.


Q. Which items are best to sell through AuctionGirl?

A. Almost any item can be sold, as long as it is not prohibited for sale on auction sites.

Here is a small sample of what we have sold recently: Designer Clothing and sportswear, silver goods, watches, pens, perfume, branded body lotions, toys, printers, PC accessories, CD's, electronic games - quite a varied list as you can see and there are many other items that we could list like furniture and much more!

Please refer to the What Sells? section for further details.
 

Q. What does AuctionGirl charge for its service?

A. See how our commission works here.

 

Q. How do I contact AuctionGirl?

A. Use our Contact Us page here.

Q. Great. I'd like you to de-clutter my home. Where do I start?

A. Easy. Let us know what you've got to sell by completing this simple list.


Q. What are your Terms & Conditions?

A. We may at any time update these terms and conditions by publishing new terms and conditions here on this website.  Any new terms and conditions will supersede these from their time of publication.

*** AuctionGirl Liability

We are not liable for any loss or damage - direct or  consequential  - that you may suffer as a result of this agreement. In particular we make no representation about the selling price of your items. In all cases - our  liability shall be limited to the selling price of your items, or agreed start price if unsold. 

The prime responsibility of AuctionGirl is to sell your items at the highest possible price. However it is the responsibility of the Client to ensure that all products are readily available when auctions finish. This means that the item should be ready for immediate pick up. 

Where goods require dismantling, un-installing, removing or detaching, the full responsibility rests with the Client, not AuctionGirl. For example White Goods such as washing machines may require plumbing work in order to remove them. Electrical equipment, for example lighting, may require an electrician.

On occasion a Client may ask AuctionGirl to assist with the removal of any such items however where this occurs - at the request of the Client, AuctionGirl will not be held liable for any loss or damage incurred as a result of any additional work that has to be undertaken at the request of the Client.


 

Turn Your Clutter Into Cash